Refund policy
Returns & Refunds
At Lynn Hair, we take pride in carefully preparing each order to ensure you receive the quality and product selected. Due to the nature of hair extensions, all sales are final once the order change window has closed.
We encourage customers to carefully review product details, including texture, length, fullness, and styling preferences before placing an order. If you need assistance selecting the right hair for your desired look, our team is available to provide guidance.
When Are Returns or Refunds Available?
Returns or refunds are only available if there is an error on our behalf, such as receiving the incorrect texture or product compared to what was ordered.
To be eligible for review:
- The issue must be reported within 36 hours of delivery
- The hair must remain unused, unaltered, and not installed
- Photos and order details must be provided for verification
If the incorrect item is confirmed, Lynn Hair will work with you to resolve the issue.
Order Changes
We understand that adjustments may be needed after placing your order. Order changes may be requested within 24 hours of order placement.
After 24 hours, your order enters our processing and preparation phase and can no longer be modified to ensure your hair is accurately prepared and shipped in a timely manner.
To request an order change, please contact us at:
Please include your order number and the requested adjustment.